This section is open to companies and institutions that wish to support simple, independent guidance in Valais. Sponsors have no access to the requests received and do not influence the content.
Contact with family and loved ones in the district of Sierre
DomusHelp helps organize practical support to prepare, facilitate or clarify contact with family, loved ones, family caregivers or trusted people at home in the district of Sierre and central Valais. This subcategory concerns simple, non-medical, non-nursing, non-psychological, non-therapeutic, non-legal, non-notarial, non-banking, non-insurance, non-administrative-decision-making, non-conflictual, non-intrusive and non-decision-making help related to everyday exchanges: phone call, short message, SMS, simple email, voice message, video call, search for an already known number, checking an already identified contact, preparing a useful contact list, updating an emergency contact, help formulating a practical request, passing sober information to an authorized person, preparing contact with a family caregiver, organizing a non-conflictual family exchange, clarifying who can be reached for a practical question, or preparing a simple update after a call. The help may consist of listening to the request, checking what the person truly wants, confirming whom they want to contact, whom they do not want to contact, what they agree to say, what they refuse to say, what must remain confidential, preparing the phone, tablet or computer, checking the charger, network, sound, volume, camera, microphone, screen, readability, connection, battery level or application already used, finding an already identified contact, helping the person say what they wish to pass on, preparing a short message without deciding in their place, reviewing a message with them, distinguishing ordinary information from sensitive data, checking to whom the information may be sent, limiting shared data to what is strictly necessary, noting whether a call was attempted, successful or to be returned, preparing a callback, organizing a simple video exchange, helping notify a loved one of a practical need, helping confirm a time, delivery, appointment, visit, request for a non-sensitive document or daily logistical information, or referring to a social service, a CMS or SMZ, a healthcare professional, a legal representative, a protection authority, a curatorship, a legal adviser, a qualified mediator, a bank, an insurance provider, an administration, the police or an emergency service when the situation goes beyond simple practical contact. The intervention must always remain cautious, proportionate, non-intrusive, limited to practical communication help, respectful of the person’s will, pace, fatigue, dignity, privacy, confidentiality, clear, free, current and understood consent, ability to decide, chosen relationships, right to refuse, right not to answer, right not to share information, right to keep distance from a loved one, habits, landmarks, vulnerabilities, address, health, documents, personal data, financial information, phone, codes, messages, contacts, photos, calls and family history, without forcing contact, without imposing reconciliation, without pressuring the person to call, answer, forgive, explain, justify themselves or receive someone, without transmitting sensitive information without explicit agreement, without exposing an address, health status, financial situation, private document, vulnerability, family difficulty or protection information, without speaking in place of the person, without deciding who should be contacted, without cutting off, filtering, blocking, controlling or monitoring their communications, without reading private messages beyond what is necessary and consented, without recording a call, without taking a screenshot, without publishing an image, without sharing a photo, without keeping passwords, PIN codes, email access, messaging access, social media access, e-banking access, administrative identifiers, confidential data or authentication methods, without logging into a private account without an explicit framework, without signing a document, without accepting a power of attorney, without making a payment, money transfer, validation, banking, legal, inheritance, insurance or sensitive administrative procedure, without managing a family conflict, threat, harassment, violence, disappearance, possible mistreatment, possible financial abuse or family pressure as a simple communication problem, and without replacing a social service, CMS or SMZ, healthcare professional, psychologist, legal adviser, protection authority, curatorship, legal representative, qualified mediator, bank, insurance provider, administration, police, responsible loved one or emergency service when safety, protection, ability to consent, health, violence, money, housing, responsibility or family pressure requires specialized care.
What this help covers
This help may concern a clearly limited family or nearby contact: calling a loved one to confirm a time, preparing a message to request a non-sensitive document, sending simple information about a delivery, notifying a family caregiver of a planned visit, checking that a family member has received practical information, finding the number of a person already identified, preparing a video call with a family member, helping note an emergency contact, preparing a short list of people to reach, checking whether a message should be sent by phone, email or messaging app, helping rephrase a simple request, preparing a callback, noting that someone did not answer, or preparing a sober update after a call. DomusHelp can help clarify what tires the person, what they wish to pass on, what they refuse to share, the people they want to reach, the people they do not want to reach, the information that may be given, the information that must remain private, the simplest communication channel, the appropriate time to call, the acceptable duration of the exchange, the possibility of stopping the conversation, and the situations that must be entrusted to a competent service. This help can also serve to distinguish ordinary contact from a more sensitive situation: confused person, isolated person, very tired person, person under pressure, loved one insisting on obtaining information, family conflict, request for sensitive documents, money question, transfer request, power of attorney, inheritance, insurance, health, housing, curatorship, address not to disclose, person refusing to be contacted, potentially dangerous contact, request for a password, request for a code, request for account access, pressure to sign, pressure to waive a right, threat, harassment, blackmail, possible financial abuse, possible mistreatment, unreachable fragile person, possible disappearance, or situation in which the person is not able to freely confirm what they wish to pass on. The aim is to support a useful, chosen and respectful connection, without taking control of communication, without weakening confidentiality, without creating emotional pressure, without exposing a vulnerable person, without turning simple contact into family mediation, legal advice, crisis management, relational control or protection intervention.
Preferred providers
Insured administrative and digital help service
Suitable for simple and supervised help: preparing a call, finding an already identified contact, helping formulate a short message, checking a phone, tablet or computer, preparing a video call, noting that contact was attempted, organizing a list of useful loved ones, preparing a callback, transmitting authorized practical information or helping formulate a simple request, when the situation is agreed, non-urgent, non-conflictual, non-legal, non-medical, without unnecessary sensitive data, without banking access, without a password to keep, without deciding in place of the person and without managing family conflict.
CMS/SMZ, social service or healthcare professional
Suitable when the contact concerns a fragile, isolated, confused, recently hospitalized person, with loss of autonomy, in distress, very tired, difficult to reach, under family pressure, or when the exchange touches health, home support, protection, an exhausted family caregiver, a complex social situation, concern about consent or a need for human, social or specialized assessment.
Legal representative, competent authority or qualified mediator
Suitable when the contact involves a conflict, a sensitive decision, a power of attorney, a curatorship, an inheritance, a separation, a housing question, an address to protect, a no-contact situation, suspicion of abuse, pressure to sign, official responsibility, a legal question, a financial question or a situation that cannot be treated as a simple family exchange.
Before the intervention
- Identify precisely the purpose of the contact: call, message, email, video call, callback, transmission of practical information or update of a useful contact.
- Check who is making the request: person concerned, authorized loved one, family, family caregiver, legal representative, CMS/SMZ, social service or professional already involved.
- Obtain the clear, free, current and understood consent of the person concerned before any contact, message, call, photo, sharing of number or transmission of information.
- Ask the person what they wish to say, what they refuse to say, whom they wish to contact, whom they do not wish to contact and what must remain confidential.
- Limit shared data to what is strictly necessary: first name, number, time, practical information, general need, simple confirmation or authorized contact.
- Never ask for or keep a password, PIN code, email access, private messaging access, social network, banking access, administrative identifier or unnecessary confidential data.
- Check the recipient’s identity before sending information, especially if the message concerns health, money, housing, an address, a document or a sensitive family situation.
- Avoid unsafe channels for sensitive data: medical documents, banking information, official decisions, identification data, protected address or family conflict.
- Respect a refusal of contact: do not call, write, follow up, transmit information or justify the person if they refuse or clearly hesitate.
- Do not force reconciliation, family explanation, apology, meeting, emotional response or renewed contact.
- Prepare the communication tool: charged phone, suitable volume, readable screen, available network, verified contact, reasonable duration and possibility to stop the exchange.
- Avoid any intrusive monitoring: do not read message history, do not block a contact, do not filter calls and do not control the person’s communications.
- Identify warning signs: confusion, extreme fatigue, fear, tears, pressure from a third party, unusual insistence by a loved one, request for money, request for a code or request for a sensitive document.
- Plan a sober update: call attempted, message sent, loved one unreachable, response received, next callback, limit identified or need for referral to a competent service.
- Protect confidentiality: avoid intrusive photos, screenshots, recordings, visible documents, private contact details, medical, financial or family information without explicit agreement.
- Stop the intervention and refer to a competent service in case of threat, pressure, serious conflict, suspicion of abuse, doubt about consent, unreachable vulnerable person, financial request, possible mistreatment or emergency.
What DomusHelp does not cover
- Family mediation, conflict management, arbitration between loved ones, imposed reconciliation, decision about who should be contacted or exclusion of a loved one.
- Legal advice, drafting a power of attorney, interpreting official decisions, managing curatorship, inheritance, separation, complaint, procedure or legal responsibility.
- Medical diagnosis, psychological opinion, capacity assessment, management of a health crisis, social emergency or protection situation.
- Transmission of medical, banking, legal, tax, insurance or identity documents without a clear, explicit, proportionate and consented framework.
- Access, creation, recovery or storage of passwords, email accounts, private messaging apps, social networks, e-banking or sensitive administrative accounts.
- Signature, validation, payment, money transfer, contractual commitment, acceptance of power of attorney or agreement given on behalf of the person.
- Call recording, screenshot, photography, video, publication or sharing of personal information without explicit, current and understood consent.
- Control of the person’s communications, blocking contacts, intrusive monitoring, filtering messages, restriction of relational freedom or limitation of visits.
- Management of harassment, threat, violence, blackmail, financial abuse, mistreatment, disappearance, vulnerable person not found or safety situation without a competent service.
- Decision to transmit an address, health status, family information, personal difficulty or private document to a third party against the person’s will.
- Management of banking, insurance, housing, inheritance, debt, invoice, contract, tenancy, curatorship, power of attorney or official responsibility dispute.
- Creation of a false message, deletion of evidence, deletion of history, modification of content, replying in place of the person or hiding important information.
- Promise that a loved one will answer, understand, come, change attitude, take responsibility for the person, respect a limit or resolve the situation.
- Continuation of an exchange when the person is exhausted, confused, frightened, under pressure, unable to consent clearly or exposed to a risk.
- Replacement of an emergency service, social service, CMS/SMZ, healthcare professional, legal adviser, protection authority, legal representative, qualified mediator, police or responsible loved one.
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Need help contacting family or loved ones in the district of Sierre?
DomusHelp can help clarify the request, prepare a call or message, check communication tools, preserve confidentiality, respect the person’s consent, distinguish practical contact from a sensitive situation, and refer to an administrative and digital help service, a CMS or SMZ, a social service, a healthcare professional, a legal representative, a competent authority, a qualified mediator, a trusted person or an emergency service when the situation goes beyond simple practical contact.