What this help covers

This help may consist of moving a light delivery to the right room, opening simple packaging with the person’s agreement, checking the visible condition of an object without making a technical diagnosis, putting aside instructions, invoices, warranty documents, screws, small parts or accessories, removing packaging that blocks the passage, preparing boxes for recycling according to local instructions, placing groceries or everyday objects in an accessible place, clearing the entrance, making a cluttered hallway safer or helping to understand what should be kept, returned, reported to the supplier or entrusted to a specialized provider. It can also help distinguish simple setup from a need for assembly, connection, heavy handling, complaint, technical installation or professional assessment.

Preferred providers

Before the intervention

• Obtain the person’s clear agreement and understand what they want to do with the delivery: keep it, check it, put it away, return it, give it away, assemble it or have it installed.
• Identify the type of delivery, the number of parcels, their approximate weight, the destination room, access points, stairs, lift and narrow passages.
• Check whether the delivery can be moved without risk or whether a handling, assembly or specialized delivery service is necessary.
• Provide a calm and clear working space without blocking the entrance, toilet, kitchen, bedroom, exits, means of calling for help or emergency routes.
• Check the visible condition of the parcel before throwing away the packaging: impact marks, humidity, opening, missing part, wrong product or broken element.
• Keep invoices, warranties, instructions, return labels, delivery notes, screws, supplied tools, cables, small parts and accessories until everything has been clarified.
• Define what can be recycled, temporarily kept or removed, without throwing away a document, proof, assembly part or packaging useful for a return.
• Do not handle money, means of payment, confidential documents, medication, jewellery or valuable objects without explicit agreement and a clear framework.
• Avoid risky actions: carrying a heavy load alone, standing on a chair, forcing a part, connecting a complex appliance or moving unstable furniture.
• Plan a calm pace, especially if the person is tired, worried, disoriented, attached to familiar markers or stressed by the arrival of new objects at home.

What DomusHelp does not cover

• Main transport, commercial delivery, moving, heavy handling or replacement of a planned carrier, delivery person or assembly service.
• Signing a disputed receipt, legal acceptance of a product, dispute management, formal complaint, return decision, refund or warranty handling on behalf of the person.
• Payment, advance of money, financial choice, purchase validation, order modification or contractual relationship with the supplier without a clear mandate.
• Complex assembly, wall fixing, drilling, anchoring, technical assembly or installation that may affect safety, warranty or the manufacturer’s responsibility.
• Electrical work, adding sockets, connecting appliances, modifying cables, lights, switches, extension leads, fixed installations, water, gas or ventilation.
• Installation, adjustment or choice of medical devices, prescribed material, therapeutic aids, medical chairs, medical beds or specialized mobility equipment.
• Moving furniture, household appliances or heavy objects without a suitable provider, insurance, safe equipment and the agreement of the person concerned.
• Opening personal parcels, accessing private cupboards, sorting sensitive documents or handling valuable objects without the person’s clear agreement.
• Removal of bulky waste, old furniture, appliances, special packaging or hazardous materials without a suitable channel and respected local instructions.
• Promising that setup after delivery alone will solve a product defect, warranty issue, non-compliant installation, fall risk or loss of independence.

Need help with setup after delivery in the district of Östlich Raron?

DomusHelp can help clarify the request, check whether the intervention remains simple, identify safety limits, preserve useful documents and refer the person to an appropriate local provider when the delivery involves assembly, warranty, heavy handling, a technical connection or specialized material.