What this help covers

This help may concern step-by-step support on an official, known or clearly identified website: reading a page, finding the right form, understanding the requested fields, preparing the necessary documents, copying accurately information given by the person, attaching an already prepared document, sending a simple request with explicit agreement, saving proof, printing a confirmation or noting a case reference. It may also include a basic visual check of a screen before validation: recipient, name, address, date, case number, attachment, checked box, visible summary and confirmation message. The aim is to reduce the digital barrier without taking control of the procedure, without interpreting the person’s rights and without turning practical help into specialized legal, financial, medical or administrative advice.

Preferred providers

Before the intervention

• Clarify the expected procedure, the organization concerned, any deadline, the desired result and the website to use.
• Prefer official or already known websites and avoid links received by message when their origin is not certain.
• Obtain clear, free and current agreement before opening an account, filling in a field, attaching a document or sending a request.
• Let the person keep control of their device, account, documents and final validation.
• Never ask for, write down, photograph, record or keep a password, PIN code, recovery code, bank identifier or authentication code.
• When a confidential code has to be entered, let the person enter it themselves, out of sight if they wish.
• Check the website address, recipient, attachments and visible data before any sending.
• Read or summarize fields, checkboxes, commitments, conditions and important messages before validation.
• Only tick a box, click “send” or validate a declaration if the person understands and confirms clearly.
• Keep confirmations, reference numbers, receipts, emails or strictly necessary screenshots in a place agreed with the person.
• Close sessions, check logout and delete any temporary file if a device not belonging to the person has been used.
• Refuse or redirect if the person is tired, confused, under pressure, in conflict with a relative or if responsibility for the procedure is not clear.

What DomusHelp does not cover

• Specialized legal, tax, financial, medical, social or insurance advice.
• Interpretation of rights, calculation of benefits, strategic choice, appeal, objection or important administrative decision.
• Tax declaration, pension request, insurance request, social benefit file or complex form without a competent professional.
• Payment, transfer, e-banking, investment, online purchase, subscription, termination or financial commitment.
• Electronic signature, contract, power of attorney, mandate, legal consent or validation with important effect without a clear framework.
• Creation, recovery or management of a sensitive account, digital identity or strong authentication without appropriate support.
• Use, storage, transmission or resetting of passwords, confidential codes, means of payment or bank access.
• Identity misuse, hidden procedure, bypassing security or action carried out as if the provider were the person concerned.
• Handling a suspicious email, fraudulent SMS, virus, scam attempt or IT incident without a specialized service.
• Promising acceptance of the request, meeting deadlines, absence of error, total security or a favourable administrative result.

Need help with a simple online procedure in the district of Sion?

DomusHelp can help clarify the request, check whether the support remains simple and refer the person to an appropriate local provider when the procedure involves sensitive data, a payment, a signature, a right, an obligation or a particular responsibility.