What this help covers

This help may consist of receiving an already authorized delivery, visually checking that the parcel matches the request, reporting visible damage, moving a light object to the right room, opening simple packaging, removing non-dangerous protective materials, storing groceries in a cupboard, placing fresh products in the refrigerator, putting a small ready-to-use item on a table or shelf, keeping delivery documents, setting instructions aside, keeping useful packaging for a possible return and clearing the passage after the intervention. It can also help distinguish simple setup from a need for assembly, technical installation, heavy handling, commercial complaint or specialized intervention.

Preferred providers

Before the intervention

• Confirm that the delivery is expected, authorized and clearly identified by the person concerned.
• Check who may sign, pay, open, move, refuse or report a problem related to the delivery.
• Identify the room or place where the objects should be placed: entrance, kitchen, bathroom, bedroom, cellar, balcony or storage area.
• Assess the weight, volume, fragility and stability of the parcels before any handling.
• Check the route between the door and the storage place to avoid falls, knocks, blockages or passages that are too narrow.
• Check the visible condition of the parcel before opening: damaged packaging, humidity, impact, leak, missing product or inconsistent label.
• Keep invoices, delivery notes, instructions, warranties, references, labels and packaging needed for a possible return.
• Place fresh or cold-sensitive products quickly in the intended place, without guaranteeing the cold chain if it appears compromised.
• Do not sort, dose, open or organize medication, supplements, treatments or medical devices without a competent professional.
• Clear the entrance, corridors, doors, exits, radiators and circulation areas after setup.
• Dispose only of packaging confirmed as unnecessary and keep packaging that may be needed for a warranty, return or complaint.
• Plan a calm pace, especially if the person is tired, worried, confused, pressured by the delivery person or stressed by the arrival of new objects.

What DomusHelp does not cover

• Signature, payment, refusal of delivery, purchase, return, exchange or commercial complaint without a clear mandate from the person concerned.
• Heavy carrying, moving bulky furniture, delivery to another floor or handling that requires several people or specialized equipment.
• Complex assembly, drilling, wall fixing, technical adjustment, commissioning or installation intended by the seller or manufacturer.
• Electrical work, technical connection, connection to water, gas, heating, drainage or ventilation.
• Opening, adjusting or using an appliance that appears damaged, damp, unstable, dangerous or not compliant with the order.
• Medication management: dosing, preparation, sorting, administration, checking a prescription or deciding on a treatment.
• Installation or adjustment of medical equipment, therapeutic aids, prescribed devices or equipment requiring a specialized supplier.
• Disposal of packaging, instructions, parts, accessories, documents or protective materials without clear agreement and without checking their usefulness for warranty or return.
• Handling valuable objects, sensitive documents, payment means or personal data without necessity and without explicit agreement.
• Promising that the delivery is complete, compliant, guaranteed, safe or usable without verification by the seller, supplier or qualified professional.
• Installation of a camera, alarm, surveillance device, connected lock or system presented as simple setup.
• Managing a conflict with a delivery person, seller, neighbour, property management or insurer beyond simple help to report the problem.

Need help with setup after delivery in the district of Entremont?

DomusHelp can help clarify the request, check whether the setup remains simple, identify safety limits and refer the person to an appropriate local provider when the delivery involves assembly, weight, warranty, an appliance, a health product or a technical installation.