What this help covers

This help may consist of preparing the necessary documents, opening the right website, checking that the page appears to match the intended procedure, reading the instructions with the person, helping them enter simple information that they validate themselves, attaching an already prepared document, saving or printing a confirmation, noting a case reference, organizing an online appointment or sending a non-sensitive message to a known service. It can also help distinguish a simple digital procedure from a more delicate situation: binding official request, objection, complaint, taxes, debt enforcement, insurance, inheritance, health, social benefits, contract, payment, electronic signature, digital identity or access to an account containing sensitive data.

Preferred providers

Before the intervention

• Obtain the person’s clear agreement and understand exactly what procedure is wanted: information, appointment, simple form, download, confirmation or message to send.
• Check that the person keeps control of their choices, accounts, passwords, documents and transmitted information.
• Identify the necessary documents before starting: identity document, case number, letter received, reference, deadline, previous confirmation or already available supporting document.
• Check the address of the website used and avoid suspicious links, urgent-looking messages, fake pages, unusual requests for money or unidentified forms.
• Read the steps with the person, explain simply what is being requested and do not send information until they have understood and validated it.
• Avoid handling sensitive information in the presence of unauthorized third parties and preserve the confidentiality of documents visible on screen or on paper.
• Do not keep copies, photos, screenshots, passwords, codes, private documents or personal data without clear necessity, explicit agreement and a secure framework.
• Plan an exit method: save, print, note a reference, close the session, log out of the account and put documents away in an understandable way.
• Identify procedures that exceed the simple framework: payment, signature, challenge, complex official declaration, insurance, health, taxes, debt enforcement, contract or legal decision.
• Plan a calm pace, especially if the person is tired, anxious, not comfortable with screens, confused by forms or stressed by a deadline.

What DomusHelp does not cover

• Legal, tax, financial, medical or specialized social advice, or binding interpretation of an official decision, contract or right.
• Electronic signature, validation of terms and conditions, acceptance of a contract, decision about a complaint, objection, appeal or declaration on behalf of the person.
• Online payment, e-banking, transfer order, bank card management, modification of payment methods or transmission of sensitive banking data.
• Creation, storage, recovery or use of passwords, access codes, verification codes, digital identity or secure access without an appropriate framework.
• Complex completion of taxes, insurance, social benefits, debt enforcement, inheritance, contracts, medical requests or forms requiring specialist expertise.
• Identity misuse, account creation on behalf of the person, address modification, change of contact details or administrative commitment without clear consent.
• Processing of health data, financial data, social data, judicial documents, sensitive family documents or very personal information outside strict necessity.
• Replying to suspicious messages, urgent requests for money, unknown links, fraudulent calls, fake technical support or procedures that may involve a scam.
• Long-term control of the person’s computer, telephone, email, personal accounts or administrative organization.
• Promising that simple online help alone will solve a complex administrative situation, debt, dispute, loss of rights, fraud or difficulty with independence.

Need help with simple online procedures in the district of Monthey?

DomusHelp can help clarify the request, check whether the procedure remains simple, preserve confidentiality, identify digital safety limits and refer to an official service or appropriate local provider when the procedure involves rights, money, sensitive data or an important decision.