What this help covers

This help may concern very limited room-by-room observation: checking the path between bed and toilet, identifying a rug that slips, a cable in a passage, a poorly placed chair, a small piece of furniture that gets in the way, a lamp placed too far away, a dark corner, a threshold that is not very visible, an object on the floor, storage that is too high, a cluttered bathroom, a kitchen that is difficult to cross, an overloaded hallway, an entrance that is not easy to understand, or a night area that requires simpler organization. DomusHelp can help distinguish a small reversible adjustment from a specialized need: recent falls, fear of falling, dizziness, pain, confusion, extreme fatigue, loss of autonomy, return from hospital, difficulty getting up, difficulty walking, difficulty reaching the toilet, need for a grab bar, need for a ramp, need for a shower seat, need for an assistive device, electrical risk, leak, smell of gas, very cluttered home, blocked exit, dangerous stairs, unusable bathroom, pressure from a third party, possible mistreatment, serious neglect or serious doubt about consent, safety or the person’s protection. The aim is to make each room clearer, more practicable and more respectful, without suggesting that light observation replaces professional assessment, without turning practical help into a prescription, without erasing personal landmarks, without imposing a lifestyle, without creating a false impression of safety and without delaying the intervention of a professional when health, autonomy, mobility, the building, tenancy, insurance, responsibility or the person’s protection requires it.

Preferred providers

Before the intervention

• Identify precisely the rooms concerned: bedroom, living room, kitchen, bathroom, toilet, entrance, hallway, indoor stairs, rest area, eating area or night area.
• Check who is making the request: person concerned, family caregiver, family, legal representative, CMS/SMZ, social service, property management company, owner, insurance provider or professional already involved.
• Obtain the clear, free, current and understood consent of the person concerned before any observation, photo, moving of an object, transmitted list or contact with a third party.
• Respect the person’s landmarks: important objects, memories, habits, chosen organization, fatigue, lifestyle rhythm and right to refuse a change.
• Observe only what is visible and accessible, without opening an installation, dismantling, testing, drilling, screwing, lasting gluing, repairing or intervening technically.
• Identify useful routes: bed to toilet, entrance to living room, kitchen to table, bathroom to exit, phone to rest area and night path.
• Identify visible obstacles: slippery rug, crossing cable, object on the floor, furniture that gets in the way, threshold that is not very visible, unstable chair, basket, stool or storage that is too low.
• Check visibility factors: weak lighting, switch difficult to reach, missing visual landmark, dark area, insufficient contrast or night access that is not easy to read.
• Move only small objects or light furniture that are stable, not fragile, non-medical, non-electrical and clearly authorized by the person.
• Never move alone a bed, wardrobe, sofa, heavy armchair, appliance, medical equipment, unstable load or valuable object whose function is not clear.
• Do not install or validate a grab bar, ramp, handrail, shower seat, alarm, detector, medical bed, wheelchair or other specialized assistive device without a competent professional.
• Never intervene on a socket, cable, fixed light fixture, water supply, pipe, radiator, boiler, lock, door, window, threshold, stairs, floor or shared area.
• Check whether the home is rented, in condominium ownership, private or linked to a shared area, and whether a property management company, owner or authority must be informed before any lasting adaptation.
• Avoid any pressure: do not impose sorting, do not throw away an object, do not move an important landmark, do not block access and do not accept a request from a third party against the person’s wishes.
• Protect confidentiality: avoid intrusive photos, visible documents, medical data, financial information, valuables, access codes or images of the person without explicit agreement.
• Identify warning signs: recent fall, pain, dizziness, extreme fatigue, confusion, fear of walking, impossible access, blocked exit, unstable furniture, damaged cable, warm socket, leak, smell of gas, smoke or pressure from a third party.
• Prepare a sober list: room concerned, concrete inconvenience, apparent risk, possible light task, object not to touch, limit not to exceed, necessary agreement, professional to contact and apparent urgency.
• Stop the intervention and refer to a competent service in case of danger, emergency, lack of consent, medical request, heavy load, necessary work, technical risk, critical access blocked, conflict, possible abuse, possible mistreatment or serious doubt about the person’s protection.

What DomusHelp does not cover

• Medical diagnosis, clinical assessment, cognitive assessment, official autonomy assessment, fall-risk assessment or care decision.
• Full occupational therapy expertise, comprehensive home safety plan, medical report, care protocol, therapeutic follow-up or prescription of assistive devices.
• Certified safety audit, compliance check, fire-safety validation, building expert assessment, insurance report or guarantee that the home is secure.
• Professional installation or validation of assistive devices: grab bars, ramps, handrails, medical bed, wheelchair, walker, shower seat, raised toilet seat, alarm or specialized equipment.
• Heavy work, renovation, drilling, lasting fixing, electricity, plumbing, gas, heating, ventilation, masonry, carpentry or building modification.
• Repairing floors, thresholds, stairs, doors, locks, windows, sockets, fixed light fixtures, plumbing installations, ramps, guardrails or elements integrated into the home.
• Moving heavy furniture, appliances, beds, wardrobes, sofas, complex armchairs, medical equipment, unstable objects or loads requiring several people.
• Work at height, use of a ladder or unstable step stool, access to a ceiling, dismantling lighting, handling cables or opening a technical installation.
• Lasting adaptation of bathroom, kitchen, bedroom, stairs, door, threshold, floor, balcony, cellar, garage, entrance or shared area.
• Managing an emergency: fall, injury, faintness, acute confusion, person on the floor, active leak, smell of gas, smoke, electrical risk, critical access blocked or immediate danger.
• Legal or administrative decision concerning tenancy, condominium ownership, owner responsibility, insurance, housing compliance, warranty, claim, financial coverage or dispute.
• Forced sorting, imposed decluttering, removal of personal objects, modification of important landmarks, blocking access or changing the home against the person’s wishes.
• Control of lifestyle, restriction of movement, continuous monitoring, camera, filtering visits or imposed organization of the home.
• Purchase of equipment, financial commitment, acceptance of a quote, signing a contract, payment, advance of costs or official request on behalf of the person.
• Promise that a home is safe, that an accident will be avoided, that a fall will not happen again, that an assistive device is appropriate or that a simple task will be durably sufficient.
• Replacement of a healthcare professional, occupational therapist, CMS/SMZ, social service, assistive-device provider, qualified craftsperson, property management company, owner, insurance provider, competent authority, police, fire service or emergency service.

Need help with room-by-room safety in the district of Sion?

DomusHelp can help clarify the request, observe rooms cautiously, prepare a list of points for attention, preserve the person’s landmarks, respect their consent, distinguish light help from a medical, technical or specialized need, and refer to a light interior safety service, a CMS or SMZ, an occupational therapist, a healthcare professional, an assistive-device provider, a qualified craftsperson, a property management company, an owner, an insurance provider, a competent authority or an emergency service when the situation goes beyond simple practical help.