What this help covers

This help may concern the route between the bed, bathroom, toilet, corridor, kitchen, entrance or a room used at night. DomusHelp can help identify visible obstacles, check whether a simple nightlight or motion-sensor lighting without complex installation is suitable, bring a bedside lamp closer, make a switch easier to read, clear a passage, place non-obstructive markers, check that a cane, glasses, indoor shoes, phone or existing call button are accessible, or prepare a request to a professional when the installation goes beyond a simple task.

Preferred providers

Before the intervention

• Clarify the routes actually used at night: bed, toilet, bathroom, corridor, kitchen, entrance or another room.
• Ask the person what is causing difficulty: darkness, fear of falling, difficult switch, rug, cable, furniture, threshold, pain or disorientation.
• Check whether there has been a recent fall, dizziness, pain, reduced vision, confusion, unusual fatigue or a change in behaviour.
• Observe the path on the floor: rugs, wires, low furniture, shoes, thresholds, animal objects, baskets, bags or temporary obstacles.
• Identify sensitive transitions: bedroom door, bathroom threshold, rug near the bed, corridor corner, access to the toilet or isolated step.
• Prepare soft, continuous or sensor lighting that does not glare, does not create strong shadows and does not wake the person unnecessarily.
• Check that the bedside lamp, switch, glasses, cane, indoor shoes, phone and water remain accessible.
• Do not permanently move familiar objects, furniture or markers without the clear agreement of the person concerned.
• Avoid extension leads, cables on the ground, unstable power strips or lamps that create a new fall risk.
• Do not intervene on a socket, cable, switch, fixed light or electrical installation without a qualified professional.
• Respect privacy when the route concerns the bedroom, toilet, bathroom, clothing, care or night habits.
• Check that added markers do not obstruct home care support, a relative, an animal, a walker, a wheelchair or emergency access.
• Prepare a simple record if useful: area concerned, difficulty expressed, obstacle identified, solution considered, agreement received and desired next step.
• Refuse any intervention if safety, the origin of the problem, authorization or decision-making capacity are not clear.

What DomusHelp does not cover

• Medical assessment, diagnosis or treatment of sleep, walking, vision, balance or orientation disorders.
• Physical help to stand up, person transfer, carrying a person, night accompaniment or continuous monitoring.
• Management of medication, pill organizer, incontinence, night symptoms, pain or medical emergency.
• Electrical installation, additional socket, switch modification, cable repair or fixed light installation without a qualified electrician.
• Installation of an alarm system, video surveillance, connected sensor, geolocation or intrusive device without a clear framework and suitable consent.
• Work on stairs, bathroom, floor, wall, door, fixed lighting, handrail or complex structural element.
• Moving heavy furniture, carrying loads, working at height or intervention in a dangerous, cluttered or poorly lit space.
• Emergency response, crisis care, decision about remaining at home, night watch or replacement of a home care service.
• Guarantee of absence of falls, night autonomy, total safety, improved sleep or less frequent waking.
• Modification of the markers of a disoriented person without professional advice or clear agreement from the person concerned.
• Collection of intimate information, images, health data or night habits without necessity, confidentiality and clear consent.
• Intervention without respect for the privacy, habits, pace, wishes and decision-making capacity of the person concerned.

Need help with night movement or orientation in the district of Visp?

DomusHelp can help clarify the request, identify visible obstacles, prepare simple solutions and refer the person to a suitable professional, without replacing a medical, occupational-therapy, electrical or specialized assessment.