What this help covers

This help may concern a clearly limited small event: preparing a room before loved ones arrive, making a table more accessible, arranging a few light chairs, preparing a quiet corner to rest, checking that the passage remains clear, preparing glasses or napkins already available, gathering simple snacks already planned, helping note the people expected, preparing a practical message, checking that a family caregiver is informed, organizing a light delivery, planning a short return to order after departure, or clarifying what must be entrusted to a professional provider. DomusHelp can help distinguish simple logistical help from a more sensitive situation: significant fatigue, fragile person, confused person, grieving person, person under pressure, loved one imposing a visit, family conflict, neighbourhood tension, request for money, request for payment, presence of alcohol, intoxication risk, food allergy, medical diet, swallowing difficulty, fall risk, blocked access, cluttered exit, event too large, noise, candles, cooking, heavy load, child without a responsible adult, dependent person without accompaniment, exposed vulnerable person, person on the floor, faintness, threat, harassment, possible mistreatment, possible financial abuse or serious doubt about consent, safety or the person’s protection. The aim is to allow a small chosen, sober, human and practicable moment, without suggesting that logistical relay replaces professional organization, without weakening confidentiality, without exposing the home, without exhausting the person, without creating emotional pressure, without minimizing family conflict, without creating risk for visitors, neighbours or the home, and without delaying the intervention of a professional when health, safety, food, noise, neighbourhood, tenancy, insurance, responsibility or the person’s protection requires it.

Preferred providers

Before the intervention

• Identify precisely the type of small event: family visit, coffee, snack, simple birthday, visit by loved ones, moment after bereavement, meal already organized or small non-conflictual meeting.
• Check who is making the request: person concerned, family caregiver, family, legal representative, social service, CMS/SMZ, healthcare professional or trusted person already involved.
• Obtain the clear, free, current and understood consent of the person concerned before any invitation, message, room preparation, information transmission, photo or contact with a third party.
• Clarify who is expected, who is not wanted, what may be said, what must remain confidential and what the person wants to avoid.
• Assess fatigue practically: desired duration, need for a break, rest corner, possibility to stop, reasonable time and bearable number of visitors.
• Observe only what is visible and accessible, without moving heavy loads, modifying the home, installing technically or blocking access.
• Prepare only simple tasks: light table, light chairs, glasses, napkins, available non-alcoholic drinks, packaged snacks already planned and light tidying.
• Check essential passages: entrance, hallway, path to the toilet, access to the phone, exit, rest corner and circulation around the table.
• Protect sensitive objects: visible medication, private documents, payment methods, jewellery, keys, codes, personal photos and medical or financial information.
• Never invite a person against the wishes of the person concerned, do not force reconciliation and do not accept family pressure as a simple logistical constraint.
• Do not cook complex meals, do not guarantee food storage and do not manage allergies, medical diets, modified textures or swallowing situations without a competent professional.
• Do not serve alcohol to a vulnerable person, do not manage an intoxicated person and do not maintain an event if behaviour becomes dangerous.
• Do not use unattended candles, risky cooking, dangerous extension cords, sound system, technical lighting, decoration at height or improvised electrical installation.
• Check whether the home is rented, in condominium ownership or linked to shared areas, and whether rules, neighbours, property management company or owner must be taken into account.
• Plan a sober return: who helps after departure, what must be put back in place, what must not be touched, what must wait for a provider and what tires the person too much.
• Protect confidentiality: avoid intrusive photos, views of the home, visible documents, recognizable guests, contact details, address or private information without explicit agreement.
• Identify warning signs: recent fall, faintness, confusion, extreme fatigue, fear, tears, pressure from a third party, request for money, conflict, threat, alcoholization, blocked exit, fire risk or exposed vulnerable person.
• Stop the intervention and refer to a competent service in case of danger, emergency, lack of consent, serious conflict, possible mistreatment, possible financial abuse, person on the floor, fire risk, blocked access, intoxication, family pressure or serious doubt about the person’s protection.

What DomusHelp does not cover

• Professional event organization, entertainment, equipment rental, sound system, technical lighting, complex decoration, public event or commercial activity.
• Catering service, complex cooking, preparation of risky meals, management of allergies, medical diets, modified textures, cold chain or professional food safety.
• Alcohol management, service to a vulnerable person, intoxicated person, dangerous behaviour, noisy party, night event or neighbourhood disturbance.
• Child monitoring, childcare, monitoring of a vulnerable person, medical accompaniment, care, medication taking or management of a dependent person without a responsible person.
• Family mediation, imposed reconciliation, conflict management, arbitration between loved ones, threat, harassment, violence, possible mistreatment or possible financial abuse.
• Inviting, excluding or informing a loved one against the wishes of the person concerned.
• Moving heavy furniture, appliances, massive tables, sofas, heavy armchairs, unstable loads, valuables or material requiring several people.
• Work at height, use of a ladder, suspended decoration, fixing, drilling, electrical installation, dangerous extension cord, unattended candle, fire or risky cooking.
• Blocking access, cluttering an exit, using a shared area without authorization, event too large for the home or presence of a crowd.
• Professional cleaning, heavy return to condition, significant washing, removal of bulky waste, management of damage, breakage, claim or neighbourhood complaint.
• Legal or administrative decision concerning tenancy, condominium ownership, insurance, responsibility, authorization, safety, nuisance, complaint or dispute.
• Purchase of equipment, financial commitment, acceptance of a quote, payment, advance of costs, signing a contract or official request on behalf of the person.
• Publication of photos, recording, sharing of images, sharing of address, contact details, family, medical or financial information without explicit agreement.
• Promise that a loved one will come, that an event will go well, that no conflict will occur, that the person will not be tired or that a simple relay will be sufficient.
• Continuation of an event when the person is exhausted, confused, under pressure, unable to consent clearly, exposed to danger or when a third party is trying to take control.
• Replacement of a caterer, event organizer, security service, cleaning service, qualified home help, healthcare professional, social service, CMS/SMZ, property management company, owner, insurance provider, competent authority, police, fire service or emergency service.

Need help with a small home event in the district of Sion?

DomusHelp can help clarify the request, prepare a room, organize light setup, preserve the person’s landmarks, respect their consent, protect confidentiality, distinguish simple logistical help from a professional, social, medical, food-related, insurance or safety need, and refer to a practical support service, a caterer, a delivery service, a cleaning service, a CMS or SMZ, a social service, a healthcare professional, a property management company, an owner, an insurance provider, a competent authority or an emergency service when the situation goes beyond simple practical help.