What this help covers

This help may concern a practical room-by-room check: entrance, hallway, bedroom, living room, kitchen, bathroom, toilet, stairs, threshold, night area, eating area, rest area or passage between rooms. DomusHelp can help identify a rug that slips, a visible cable, an object on the floor, a passage that is too narrow, an unstable chair, a low table that gets in the way, insufficient lighting, a switch that is difficult to reach, a phone placed too far away, a light piece of furniture placed in the passage, a poorly visible threshold, a slippery floor, storage that is too high, an essential object out of reach, a night area that is not easy to understand, or a situation in which the person feels less safe in their home. DomusHelp can also help prepare a clear list: room concerned, inconvenience observed, visible risk, object to move lightly, object not to touch, need expressed by the person, limit not to exceed, possible photo with agreement, professional to contact and apparent urgency. This help can also serve to distinguish light safety help from a more sensitive situation: recent fall, repeated falls, fear of walking, confusion, dizziness, pain, extreme fatigue, loss of autonomy, return from hospital, difficulty reaching the bed, toilet, shower or kitchen, very cluttered home, blocked exit, dangerous rug, damaged cable, warm socket, leak, smell of gas, smoke, wet floor, unstable furniture, dangerous stairs, unusable bathroom, person who does not dare refuse a change, insistent loved one, purchase of equipment under pressure, possible mistreatment, serious neglect or serious doubt about consent, safety or the person’s protection. The aim is to make the home clearer, more practicable and more reassuring, without creating a false impression of safety, without medicalizing a practical observation, without imposing a lifestyle, without erasing personal landmarks and without delaying the intervention of a professional when health, mobility, the building, insurance, tenancy, responsibility or the person’s protection requires it.

Preferred providers

Before the intervention

• Identify precisely the rooms concerned: entrance, hallway, living room, bedroom, kitchen, bathroom, toilet, stairs, threshold, cellar, balcony or shared area.
• Check who is making the request: person concerned, family caregiver, family, legal representative, CMS/SMZ, social service, property management company, owner, insurance provider or professional already involved.
• Obtain the clear, free, current and understood consent of the person concerned before any observation, photo, moving of an object, transmitted list or contact with a third party.
• Respect the person’s landmarks: important objects, habits, memories, chosen organization, fatigue, lifestyle rhythm and right to refuse a change.
• Observe only what is visible and accessible, without opening an installation, dismantling, testing, drilling, screwing, repairing or intervening technically.
• Identify visible obstacles: movable rugs, cables, objects on the floor, small furniture that gets in the way, narrow passages, thresholds, steps, slippery floors or insufficient lighting.
• Identify risk moments: getting up, going to bed, night movements, access to toilet, shower, kitchen, entrance, stairs or phone.
• Move only small objects that are light, stable, not fragile, non-medical, non-electrical and clearly authorized by the person.
• Never move alone heavy furniture, a bed, wardrobe, appliance, medical equipment, unstable load or valuable object whose function is not clear.
• Do not install or validate a grab bar, ramp, shower seat, alarm, detector, medical bed, wheelchair or other specialized assistive device without a competent professional.
• Never intervene on a socket, cable, fixed light fixture, water supply, pipe, radiator, boiler, lock, door, window, threshold, stairs or shared area.
• Check whether the home is rented, in condominium ownership, private or linked to a shared area, and whether a property management company, owner or authority must be informed before any lasting adaptation.
• Protect confidentiality: avoid intrusive photos, visible documents, medical data, financial information, valuables, access codes or images of the person without explicit agreement.
• Identify warning signs: recent fall, pain, dizziness, extreme fatigue, confusion, fear of walking, impossible access, unstable furniture, damaged cable, warm socket, leak, smell of gas, smoke or pressure from a third party.
• Prepare a sober list: room concerned, concrete inconvenience, visible risk, possible light task, limit not to exceed, necessary agreement, professional to contact and apparent urgency.
• Stop the intervention and refer to a competent service in case of danger, emergency, lack of consent, medical request, heavy load, necessary work, technical risk, conflict, possible abuse or serious doubt about the person’s protection.

What DomusHelp does not cover

• Medical diagnosis, clinical assessment, cognitive assessment, official fall-risk assessment, autonomy assessment or care decision.
• Full occupational therapy expertise, comprehensive home adaptation plan, medical report, care protocol, therapeutic follow-up or prescription of assistive devices.
• Professional installation or validation of assistive devices: grab bars, ramps, medical bed, wheelchair, walker, shower seat, raised toilet seat, alarm or specialized equipment.
• Technical work, drilling, lasting fixing, electricity, plumbing, gas, heating, ventilation, masonry, carpentry, renovation or building modification.
• Repairing floors, thresholds, stairs, doors, locks, windows, sockets, fixed light fixtures, plumbing installations, ramps, guardrails or elements integrated into the home.
• Moving heavy furniture, appliances, beds, wardrobes, complex armchairs, medical equipment, unstable objects or loads requiring several people.
• Work at height, use of a ladder or unstable step stool, access to a ceiling, dismantling lighting, handling cables or opening a technical installation.
• Lasting adaptation of bathroom, kitchen, bedroom, stairs, door, threshold, floor, balcony, cellar, garage, entrance or shared area.
• Managing an emergency: fall, injury, faintness, acute confusion, person on the floor, active leak, smell of gas, smoke, electrical risk, critical access blocked or immediate danger.
• Legal or administrative decision concerning tenancy, condominium ownership, owner responsibility, insurance, housing compliance, warranty, claim, financial coverage or dispute.
• Forced sorting, imposed decluttering, removal of personal objects, modification of important landmarks or changing the home against the person’s wishes.
• Control of lifestyle, restriction of movement, blocking access, continuous monitoring, camera, filtering visits or imposed organization of the home.
• Purchase of equipment, financial commitment, acceptance of a quote, signing a contract, payment, advance of costs or official request on behalf of the person.
• Promise that a home is safe, that an accident will be avoided, that a fall will not happen again, that an assistive device is appropriate or that a simple task will be durably sufficient.
• Replacement of a healthcare professional, occupational therapist, CMS/SMZ, social service, assistive-device provider, qualified craftsperson, property management company, owner, insurance provider, competent authority or emergency service.

Need help with room-by-room safety in the district of Sierre?

DomusHelp can help clarify the request, observe the home cautiously, prepare a list of points for attention, preserve the person’s landmarks, respect their consent, distinguish light help from a specialized need, and refer to an interior safety service, a CMS or SMZ, an occupational therapist, a healthcare professional, an assistive-device provider, a qualified craftsperson, a property management company, an owner, an insurance provider, a competent authority or an emergency service when the situation goes beyond simple practical help.