What this help covers

This help may concern observing a nearby outdoor pathway, moving small objects that obstruct the passage, lightly clearing dry leaves or simple clutter, identifying a threshold, a step, a badly placed outdoor mat, a pot, a cable, displaced gravel, an unstable slab or vegetation that reduces the usable width. It can also help clarify whether the passage belongs to a private area, a shared area, a property manager, an owner, a condominium, a municipality or a specialized provider. The aim is to make daily movement easier between the home and essential access points, without creating new risks, without modifying the building and without giving a false impression of safety when the ground, weather, health condition or responsibility for the place requires a qualified intervention.

Preferred providers

Before the intervention

• Identify the pathway concerned precisely: front door, gate, courtyard, mailbox, garage, parking space, bin area, terrace, balcony or short access around the home.
• Clarify whether the area is private, rented, shared, outside the building, public or subject to authorization from the owner, property manager, condominium or municipality.
• Describe what obstructs the passage: object on the ground, outdoor mat, pot, leaves, gravel, step, threshold, vegetation, lack of visibility, moisture, mud, snow or ice.
• Ask whether there has been a fall, near fall, fear of falling, pain, dizziness, loss of balance, difficulty with a cane, walker, wheelchair or decreased vision.
• Check the current conditions: rain, frost, snow, heat, darkness, wind, unstable ground, sloping passage or proximity to a road.
• Check that the intervention can be done without heavy work, without machinery, without a ladder, without dangerous carrying, without work on a roadway and without endangering the person present.
• Avoid any solution that adds an obstacle, blocks water drainage, hides a threshold, creates a slippery area or moves the risk to another passage.
• Plan a passage that is truly usable for daily needs: leaving the home, returning with bags, accessing mail, bins, the vehicle or outside help.
• In case of structural risk, dangerous weather or a concerning health condition, stop the simple request and refer it to the competent service.

What DomusHelp does not cover

• Earthworks, masonry, paving, asphalt work, drainage, ramp creation, slope modification or structural transformation of an access.
• Repair of broken slabs, steps, walls, guardrails, stairs, edges, outdoor surfaces or fixed building elements.
• Work on a road, pavement, public space, municipal access, shared area or jointly used zone without clear authorization from the person or body responsible for the place.
• Significant snow clearing, treatment of dangerous ice, intervention in extreme weather, outdoor night work or intervention on unstable ground.
• Tree pruning, cutting large branches, work at height, use of machinery, heavy handling or specialized outdoor maintenance.
• Medical, therapeutic or ergonomic assessment of walking, balance, falls, vision or the use of a mobility aid.
• Promising to prevent falls, guarantee total safety or replace urgent intervention when the person’s condition or the pathway is concerning.
• Installing cameras, connected sensors, monitoring devices or outdoor automations that collect data without clear consent and an appropriate framework.

Need help improving an immediate outdoor pathway in the district of Sierre?

DomusHelp can help clarify the request, identify nearby obstacles and refer the person to an appropriate local provider when the intervention goes beyond simple non-structural clearing around the home.