What this help covers

This help may concern small practical adaptations without building work: bringing a movable lamp closer, making a bedside table more accessible, placing a phone within reach, grouping everyday objects, clarifying storage, lightly clearing a passage, moving a small light piece of furniture, repositioning a chair, making an eating area simpler, making a rest area clearer, preparing a more practical night area, identifying objects that tire the person, or preparing a needs list before contacting a professional. DomusHelp can help distinguish what is a small light task from what requires specialized adaptation: difficulty getting up, difficulty sitting down, difficulty reaching the bed, toilet, shower, kitchen or phone, return from hospital, recent falls, fear of falling, loss of autonomy, confusion, pain, extreme fatigue, very cluttered home, unusable bathroom, dangerous stairs, inconvenient threshold, need for a grab bar, need for a ramp, need for a shower seat, need for a medical bed, need for an assistive device, electrical problem, leak, smell of gas, necessary work, property management authorization, owner responsibility, insurance coverage, pressure from a loved one, purchase of equipment under pressure, family conflict, possible mistreatment, serious neglect or serious doubt about consent, safety or the person’s protection. The aim is to make everyday life simpler, clearer and more respectful, without suggesting that a light adaptation replaces professional assessment, without turning practical help into a prescription, without erasing personal landmarks, without imposing a lifestyle, without creating false safety and without delaying the intervention of a professional when health, autonomy, mobility, the building, tenancy, insurance, responsibility or the person’s protection requires it.

Preferred providers

Before the intervention

• Identify precisely the need: more practical bedroom, rest area, kitchen, bathroom, toilet, entrance, hallway, storage, seating, phone, movable lighting or interior circulation.
• Check who is making the request: person concerned, family caregiver, family, legal representative, CMS/SMZ, social service, property management company, owner, insurance provider or professional already involved.
• Obtain the clear, free, current and understood consent of the person concerned before any observation, photo, moving of an object, transmitted list or contact with a third party.
• Respect the person’s landmarks: important objects, memories, habits, chosen organization, fatigue, lifestyle rhythm and right to refuse a change.
• Observe only what is visible and accessible, without opening an installation, dismantling, testing, drilling, screwing, lasting gluing, repairing or intervening technically.
• Distinguish a small reversible adjustment from a lasting adaptation, medical need, specialized assistive device or work requiring a professional.
• Move only small objects or light furniture that are stable, not fragile, non-medical, non-electrical and clearly authorized by the person.
• Never move alone a bed, wardrobe, sofa, heavy armchair, appliance, medical equipment, unstable load or valuable object whose function is not clear.
• Do not install or validate a grab bar, ramp, shower seat, alarm, detector, medical bed, wheelchair or other specialized assistive device without a competent professional.
• Never intervene on a socket, cable, fixed light fixture, water supply, pipe, radiator, boiler, lock, door, window, threshold, stairs, floor or shared area.
• Check whether the home is rented, in condominium ownership, private or linked to a shared area, and whether a property management company, owner or authority must be informed before any lasting adaptation.
• Avoid any pressure: do not impose sorting, do not throw away an object, do not move an important landmark and do not accept a request from a third party against the person’s wishes.
• Protect confidentiality: avoid intrusive photos, visible documents, medical data, financial information, valuables, access codes or images of the person without explicit agreement.
• Identify warning signs: recent fall, pain, dizziness, extreme fatigue, confusion, fear of walking, impossible access, unstable furniture, damaged cable, warm socket, leak, smell of gas, smoke or pressure from a third party.
• Prepare a sober list: room concerned, concrete inconvenience, possible light task, object not to touch, limit not to exceed, necessary agreement, professional to contact and apparent urgency.
• Stop the intervention and refer to a competent service in case of danger, emergency, lack of consent, medical request, heavy load, necessary work, technical risk, conflict, possible abuse, possible mistreatment or serious doubt about the person’s protection.

What DomusHelp does not cover

• Medical diagnosis, clinical assessment, cognitive assessment, official autonomy assessment, fall-risk assessment or care decision.
• Full occupational therapy expertise, comprehensive home adaptation plan, medical report, care protocol, therapeutic follow-up or prescription of assistive devices.
• Professional installation or validation of assistive devices: grab bars, ramps, medical bed, wheelchair, walker, shower seat, raised toilet seat, alarm or specialized equipment.
• Heavy work, renovation, drilling, lasting fixing, electricity, plumbing, gas, heating, ventilation, masonry, carpentry or building modification.
• Repairing floors, thresholds, stairs, doors, locks, windows, sockets, fixed light fixtures, plumbing installations, ramps, guardrails or elements integrated into the home.
• Moving heavy furniture, appliances, beds, wardrobes, sofas, complex armchairs, medical equipment, unstable objects or loads requiring several people.
• Work at height, use of a ladder or unstable step stool, access to a ceiling, dismantling lighting, handling cables or opening a technical installation.
• Lasting adaptation of bathroom, kitchen, bedroom, stairs, door, threshold, floor, balcony, cellar, garage, entrance or shared area.
• Managing an emergency: fall, injury, faintness, acute confusion, person on the floor, active leak, smell of gas, smoke, electrical risk, critical access blocked or immediate danger.
• Legal or administrative decision concerning tenancy, condominium ownership, owner responsibility, insurance, housing compliance, warranty, claim, financial coverage or dispute.
• Forced sorting, imposed decluttering, removal of personal objects, modification of important landmarks or changing the home against the person’s wishes.
• Control of lifestyle, restriction of movement, blocking access, continuous monitoring, camera, filtering visits or imposed organization of the home.
• Purchase of equipment, financial commitment, acceptance of a quote, signing a contract, payment, advance of costs or official request on behalf of the person.
• Promise that a home is safe, that an accident will be avoided, that a fall will not happen again, that an assistive device is appropriate or that a simple task will be durably sufficient.
• Replacement of a healthcare professional, occupational therapist, CMS/SMZ, social service, assistive-device provider, qualified craftsperson, property management company, owner, insurance provider, competent authority or emergency service.

Need help with a small adaptation without heavy work in the district of Sierre?

DomusHelp can help clarify the request, observe the home cautiously, prepare a list of possible small adjustments, preserve the person’s landmarks, respect their consent, distinguish light help from a specialized need, and refer to a light adaptation service, a CMS or SMZ, an occupational therapist, a healthcare professional, an assistive-device provider, a qualified craftsperson, a property management company, an owner, an insurance provider, a competent authority or an emergency service when the situation goes beyond simple practical help.