What this help covers

This help may concern simple and careful setup after a delivery: moving a light parcel closer to the intended room, opening a non-sensitive box with agreement, taking out an item that is easy to handle, keeping accessories, instructions, screws, warranties or return slips, temporarily placing packaging somewhere that does not obstruct movement, putting ordinary groceries in a cupboard, refrigerator or freezer when this is clear, or clearing the entrance when boxes block a passage. It may also include a basic visual check with the person: number of parcels received, visible name on the label, external condition of the package, an item that is obviously broken, an incomplete delivery or the need for a more qualified provider. The aim is to prevent a delivery from remaining on the floor, blocking access, creating an obstacle or becoming an unnecessary mental burden, without taking responsibility for the carrier, seller, warranty or product compliance.

Preferred providers

Before the intervention

• Check with the person which delivery was expected, where it should be placed and what must not be opened.
• Check only the visible and necessary elements: name, address, number of parcels, external condition and access to the home.
• Obtain clear agreement before opening a box, taking out an item, throwing away packaging or moving a delivered object.
• Keep instructions, warranties, return slips, invoices, labels, accessories, screws and small parts in an agreed place.
• Do not sign, pay, accept a disputed delivery, start a complaint or validate compliance without an explicit mandate and clear framework.
• Check that boxes, bags, plastic, cables, straps and protective materials do not create obstacles in the entrance, corridor or night-time passages.
• For groceries, put away only what is obvious and requested; if there is doubt about temperature, packaging, smell or waiting time, do not encourage consumption and report the problem.
• Do not open or handle medication, medical devices, chemical products, valuable objects, confidential documents or parcels that do not appear to be intended for the person.
• Refuse the intervention if the object is too heavy, too high, unstable, fragile, sharp, wet, dangerous or requires technical installation.
• Limit photos, messages or information about the delivery to what is strictly necessary, with agreement, because labels and invoices may contain personal data.

What DomusHelp does not cover

• Signature, payment, dispute, complaint, return or legal acceptance of a delivery without a clear mandate.
• Heavy handling, carrying on stairs, moving furniture, household appliances or bulky objects.
• Complex assembly, electrical installation, water connection, appliance setting, drilling, fixing or technical commissioning.
• Opening or managing medication, medical devices, oxygen, dangerous products, confidential documents or high-value objects.
• Guaranteeing compliance, authenticity, proper functioning, cold chain, food quality or absence of damage.
• Making decisions on behalf of the person concerning a purchase, return, refund, complaint or keeping an object.
• Disposal of packaging, boxes, instructions, parts, invoices or useful labels without explicit consent.
• Intervention in case of conflict with a delivery person, seller, neighbour, property manager, relative or carrier without an appropriate framework.
• Promising to remove every risk of delivery error, loss, breakage, fall, dispute or responsibility after the delivery.

Need help with setup after delivery in the district of Sierre?

DomusHelp can help clarify the request, check whether the intervention remains light and refer the person to an appropriate local provider when the delivery involves weight, installation, signature, payment, a sensitive product or special responsibility.