What this help covers

This help may concern a clearly limited small private moment: preparing a simple table, bringing a few light chairs closer, clearing a passage, making a sitting area more welcoming, preparing glasses or cups, setting out water, taking out napkins, grouping useful objects, preparing the arrival of a loved one, helping receive a planned delivery, checking that the person can rest before or after the visit, gently putting away a few items after departure, or preparing a sober list for a family caregiver. DomusHelp can help clarify what tires the person, what they wish to share, what they do not wish to show, which rooms must remain private, which objects must not be moved, which documents should be put away before visitors arrive, time limits, known allergies, fall risks, access routes to keep clear, calls to prepare, loved ones to notify and tasks that must be entrusted to a specialized provider. This help can also serve to distinguish light help from a more sensitive situation: very tired person, return from hospital, recent grief, anxiety, confusion, pain, recent fall, risk of exhaustion, family pressure, conflict between loved ones, unwanted visit, person unable to refuse, imposed invitation, unsuitable meal, significant allergy, difficulty swallowing, alcohol consumption, children present without supervision, stressed animal, very cluttered home, blocked exit, slippery floor, excessive heat, cold, doubtful electrical appliance, candle, smoke, fire risk, possible neighbour complaint, money collected, valuable gift, visible private document, exposed vulnerable person, possible mistreatment, possible financial abuse or serious doubt about consent, safety or the person’s protection. The aim is to make a small event simpler, calmer and more respectful, without creating social pressure, without turning practical help into professional organization, without exposing a vulnerable person, without erasing their limits, without minimizing fatigue, and without delaying the intervention of a competent service when health, safety, conflict, money, food, mobility, neighbours, housing or the person’s protection requires it.

Preferred providers

Before the intervention

• Identify precisely the type of small event: family visit, coffee, birthday, simple meal, remembrance moment, neighbours’ visit, planned delivery or limited private gathering.
• Check who is making the request: person concerned, family caregiver, family, legal representative, CMS/SMZ, social service, professional already involved or external provider.
• Obtain the clear, free, current and understood consent of the person concerned before any preparation, moving of an object, call, photo, transmitted list or contact with a third party.
• Ask the person whom they wish to receive, whom they do not wish to receive, how long they want the visit to last and what must remain private.
• Respect fatigue limits: plan a short duration, a rest area, a possibility to stop, an accessible phone and a person to notify if the situation becomes too heavy.
• Check access: entrance, hallway, toilet, rest area, table, chair, phone, exit, passage for walker or wheelchair if necessary.
• Move only small objects or light furniture that are stable, not fragile, non-medical, non-electrical and clearly authorized by the person.
• Never move alone a heavy table, sofa, bed, wardrobe, appliance, medical equipment, unstable load or valuable object whose function is not clear.
• Preserve confidentiality: put away visible documents, medical data, financial information, codes, mail, private photos or intimate objects that the person does not wish to expose.
• Clarify food: do not promise food safety, check known allergies, avoid doubtful food, respect existing medical instructions and refer to a professional if a meal is complex.
• Do not serve alcohol, do not encourage risky consumption and do not maintain a situation where alcohol makes the person, visitors or home less safe.
• Do not use a candle, flame, oven, hob, barbecue, auxiliary heater, doubtful extension cord or faulty appliance without a competent framework.
• Check risks for the person: recent fall, pain, dizziness, extreme fatigue, confusion, fear, intense sadness, difficulty swallowing, impossible access, pressure from a third party or family conflict.
• Check risks for the home and neighbours: noise, cluttered passage, blocked exit, slippery floor, smoke, heat, stressed animal, possible complaint or shared area used without authorization.
• Clarify responsibilities: who welcomes, who accompanies back, who pays a provider, who collects keys, who tidies afterwards, who remains reachable and who decides if the event must stop.
• Prepare a sober list: room concerned, objects to prepare, objects not to touch, time limits, visible risks, people to contact, necessary providers and apparent urgency.
• Stop the intervention and refer to a competent service in case of danger, emergency, lack of consent, extreme fatigue, conflict, threat, medical request, problematic alcohol, allergy, choking, heavy load, possible abuse or possible mistreatment.

What DomusHelp does not cover

• Full event organization, professional planning, coordination of many guests, entertainment, significant decoration, equipment rental or management of multiple providers.
• Catering service, professional cooking, meal preparation, management of complex allergies, certified food safety, storage of foodstuffs or responsibility for food prepared by third parties.
• Alcohol service, bar management, alcohol purchase, consumption monitoring, intervention with intoxicated people or continuation of a situation made dangerous by alcohol.
• Monitoring of a vulnerable person, childcare, medical accompaniment, help with risky eating, help with swallowing, administration of medication or care.
• Family mediation, conflict management, imposed reconciliation, decision about guests, exclusion of loved ones, visitor filtering or control of the person’s relationships.
• Management of threat, violence, harassment, intrusion, mistreatment, financial abuse, missing person, person in distress or safety situation without a competent service.
• Moving heavy furniture, significant handling, transport of equipment, installation of heavy tables, tent setup, work at height or use of a ladder.
• Electrical work, complex connection, dangerous extension cord, faulty appliance, fixed lighting, heating, gas, fire, candle, fireplace, barbecue or cooking appliance.
• Heavy cleaning, professional cleaning, disinfection, removal of significant waste, full dishwashing or restoration after a major event.
• Financial management: collecting money, payment, advance of costs, keeping a bank card, unframed purchase, acceptance of a quote, signing a contract or commitment on behalf of the person.
• Management of keys, codes, building access, badges, visitor entry or handover of access without a clear, limited, authorized and traceable framework.
• Use of images: photography, video, publication or sharing of photos of the person, loved ones or home without explicit and current consent.
• Organization of an event in a shared area, shared garden, building room or space subject to authorization without agreement from the property management company, owner or competent authority.
• Promise that guests will come, that the moment will be successful, that conflicts will be avoided, that the person will not become tired, that no incident will occur or that simple support will be sufficient.
• Replacement of a caterer, food service, event organizer, qualified household help, cleaning service, healthcare professional, CMS/SMZ, social service, competent authority, police, fire service or emergency service.

Need help with a small home event in the district of Sierre?

DomusHelp can help clarify the request, prepare a room cautiously, organize a few simple logistical tasks, preserve the person’s landmarks, respect their consent, identify fatigue limits, distinguish light help from a specialized need, and refer to a practical support service, a caterer, qualified household help, a cleaning service, a CMS or SMZ, a social service, a healthcare professional, an authorized loved one, a competent authority or an emergency service when the situation goes beyond simple practical help.