What this help covers

This help may concern small visible and reversible actions: checking whether an accessible plant is dry, bringing a watering can closer, watering lightly according to a clear instruction from the person, moving only a small light and stable pot, removing a few fallen leaves without major cleaning, clearing an immediate passage on a balcony, identifying a leaning planter, noting a saucer full of water, checking whether a plant blocks the opening of a door, preparing a list of plants to protect before cold weather, noting a need for shade during a period of heat, or preparing a clear request to a gardener, landscaper, property management company, owner or qualified professional. DomusHelp can also help distinguish light help from a more sensitive situation: pot that is too heavy, planter on the edge of a balcony, falling-object risk, unstable guardrail, cracked balcony, damaged slab, infiltration, blocked water drainage, slippery outdoor floor, ice, snow, strong wind, thunderstorm, extreme heat, toxic plant accessible to a child or animal, allergic reaction, stings, wasp or hornet nest, significant pests, unknown chemical product, neighbourhood conflict, shared area, plant belonging to someone else, dangerous access, person leaning too far out, very tired person, confusion, recent fall or serious doubt about safety and consent. The aim is to make a small outdoor area clearer, more practicable and more pleasant, without exposing the person to a fall risk, without weakening balcony safety, without creating conflict with neighbours, without turning light help into landscaping maintenance, without using dangerous products, and without delaying the intervention of a professional when the structure, access, weather, pests, products, building responsibility or protection of a person requires it.

Preferred providers

Before the intervention

• Identify precisely the request: plants, pots, planters, balcony, accessible terrace, small outdoor area, watering, fallen leaves, passage, seasonal protection or referral to a professional.
• Check who is making the request: person concerned, authorized loved one, family, family caregiver, legal representative, property management company, owner, caretaker, social service or professional already involved.
• Obtain the clear, free, current and understood consent of the person concerned before any observation, photo, watering, moving of a pot, transmission of information or contact with a third party.
• Clarify whether the space is private, rented, shared, in condominium ownership or subject to a property management, owner, co-ownership, caretaker or neighbour rule.
• Respect the person’s choices: plants to keep, plants not to touch, important objects, watering habits, memories, aesthetic preferences and right to refuse a change.
• Observe only what is visible and accessible, without leaning over a guardrail, climbing, dismantling, fixing, drilling, repairing or intervening on a building element.
• Check immediate safety: stable floor, no ice, no strong wind, sufficient lighting, clear passage, pot not threatening to fall and possibility to stop the intervention.
• Move only small pots that are light, stable, not fragile and clearly authorized by the person.
• Never move alone a heavy container, large planter, object on a balcony edge, outdoor furniture, parasol, awning, unstable load or object that could fall.
• Never use a pesticide, fertilizer, plant-protection product, solvent, irritating product, cutting tool, outdoor electrical appliance or product whose use is not clearly under the responsibility of a professional.
• Check whether a plant may present a risk to a child, animal, allergic person or confused person, without making a botanical or medical diagnosis.
• Protect confidentiality: avoid intrusive photos, neighbours, licence plates, visible documents, access codes, faces, inside of the home or unnecessary private elements.
• Identify warning signs: unstable guardrail, crack, infiltration, significant standing water, pot on an edge, insect nest, chemical product, slippery floor, extreme heat, storm or pressure from a third party.
• Prepare a sober list: element concerned, concrete inconvenience, visible risk, possible light task, limit not to exceed, necessary agreement, professional to contact and apparent urgency.
• Stop the intervention and refer to a competent service in case of danger, emergency, lack of consent, heavy load, height, unfavourable weather, chemical products, pests, conflict, fall risk or serious doubt about safety.

What DomusHelp does not cover

• Full landscaping maintenance, regular gardening, significant pruning, mowing, brush clearing, tree pruning, tree felling, intervention on a tree, hedge or large terrace.
• Work at height, use of a ladder, unstable step stool, access to roof, façade, dangerous outdoor edge or area exposed to a fall.
• Moving heavy containers, large planters, outdoor furniture, parasols, awnings, unstable loads or objects placed on the edge of a balcony.
• Treatment of plant diseases, pests, fungi, insect nests, wasps, hornets, rodents or vermin.
• Use, purchase, dosing or application of pesticides, plant-protection products, chemical fertilizers, solvents, irritating products or unknown substances.
• Installation or repair of automatic watering, outdoor lighting, outdoor socket, cable, pump, water drainage, awning, fixing, guardrail or building element.
• Balcony expertise, load check, guardrail validation, diagnosis of crack, infiltration, slab, façade, roof or compliance of the outdoor area.
• Professional cleaning, removal of bulky green waste, disinfection, odour treatment, restoration after damage or service requiring a specialized company.
• Legal or administrative decision concerning tenancy, condominium ownership, neighbours, shared area, owner responsibility, insurance, claim, authorization or dispute.
• Forced sorting, removal of plants or objects against the person’s wishes, imposed aesthetic modification or non-consented change of organization.
• Financial commitment, purchase of plants, pots, equipment, maintenance subscription, payment, advance of costs, acceptance of a quote or contract on behalf of the person.
• Promise that a plant will survive, that a balcony is safe, that a pot will not fall, that a neighbour will accept a solution or that a simple task will be sufficient.
• Managing an emergency: fall, injury, severe allergy, dangerous nest, storm, ice, active infiltration, object threatening to fall, unstable guardrail or immediate danger.
• Replacement of a gardener, landscaper, horticulturist, arborist, pest specialist, qualified craftsperson, property management company, owner, insurance provider, competent authority, fire service or emergency service.

Need help with plants, a balcony or a small outdoor area in the district of West Raron?

DomusHelp can help clarify the request, observe a small outdoor area cautiously, prepare a simple instruction, protect plants and access, respect the person’s consent, distinguish light help from a specialized need, and refer to a light support service, a gardener, a landscaper, a horticulturist, a property management company, an owner, a qualified craftsperson, an insurance provider, a competent authority or an emergency service when the situation goes beyond simple practical help.