What this help covers

This help may concern a gentle and careful restart of the home: opening a door with an officially provided key, disabling an alarm only according to clear instructions, opening accessible shutters or blinds, briefly airing a room if this is safe, switching on a light, visually checking that a passage is clear, noting whether a smell, humidity, visible leak, apparent fault, open window, blocked shutter, unusual trace or obvious damage needs to be reported. It may also include setting a heating system or simple thermostat back to an agreed position, checking that an everyday appliance planned by the person is switched off or accessible, preparing a clearer entrance, leaving the home in a basic welcoming condition or passing an observation to a relative, property manager, caretaker, owner or qualified professional. The aim is to make an arrival or return easier, without turning the visit into a technical inspection, insurance assessment, full cleaning, home surveillance or maintenance intervention.

Preferred providers

Before the intervention

• Identify the home precisely: apartment, studio, room, chalet, main residence, second home, rented home, family home, private room or shared access.
• Check authorization: occupant, owner, property manager, caretaker, authorized relative or clearly identified representative, with current, limited and understandable instructions.
• Clarify the exact mission: open, air, close, visually check, prepare an arrival, set heating to a given position, pass on an observation or only report a difficulty.
• Define the authorized areas: entrance, corridor, specific room, kitchen, bathroom, balcony, cellar, garage, technical room or rooms that must not be opened.
• Check access arrangements: key, badge, code, key safe, alarm, intercom, person present, arrival time, key return and confirmation of closing.
• Before entering, observe warning signs: forced door, damaged lock, open or broken window, gas smell, smoke, sound of water, alarm, suspicious trace, unknown presence or immediate risk.
• Strictly respect privacy: do not open a drawer, cupboard, file, mail, computer, safe, bag, bedroom or private room if this is not clearly included in the instructions.
• Never write down, copy, photograph or transmit a key, code, badge, alarm, private document or the inside of the home without explicit authorization and clear necessity.
• Close carefully according to instructions: windows, shutters, doors, lights, shared accesses, key, badge, alarm and confirmation to the authorized person.
• Stop the intervention if safety, authorization, condition of the home, presence of a person, building responsibility or confidentiality are not clear.

What DomusHelp does not cover

• Forced opening, lock picking, key duplication, lock change, alarm bypassing, autonomous management of access codes or decision to enter without clear authorization.
• Technical restart of water, gas, electricity, boiler, meter, electrical panel, pump, ventilation, complex heating, unknown appliance or building installation.
• Repair of a leak, electrical fault, heating problem, broken window, blocked door, water infiltration, mould, pests, water damage, suspicious smell or situation requiring a qualified craftsperson.
• Full cleaning, heavy cleaning, disinfection, odour treatment, handling of significant waste, removal of large quantities of spoiled food, sorting personal belongings or professional restoration.
• Inventory of belongings, insurance assessment, official condition report, legal statement or decision in a conflict between tenant, owner, property manager, heirs, relatives or insurance provider.
• Reading, photographing, sorting or transmitting mail, private documents, medical files, valuables, medication, digital devices, personal content or sensitive data without a clear framework.
• Long-term home surveillance, guarding, regular presence, complete management of a second home, permanent safety responsibility or guarantee against break-in, leak, fire or damage.
• Intervention in case of emergency, break-in, fire, smoke, gas smell, flooding, person locked in, person in danger, active alarm, threat or any situation where immediate safety is not assured.

Need help opening or lightly restarting a home in the district of West Raron?

DomusHelp can help clarify the request, check the limits of simple logistical help, protect access, keys, privacy and personal belongings, distinguish a light opening from a technical restart and refer the person to an appropriate local provider when the home, safety, equipment, insurance, property manager or building responsibility require particular attention.