🔒 Privacy Policy – DoMusHelp

Who we are

Website URL: https://domushelp.ch

The website is operated by DoMusHelp Sàrl in formation.

Email: contact@domushelp.com
UID: [UID after registration]

Role of DoMusHelp

DoMusHelp is a commercial digital directory listing home-service providers in Valais, by district and category.

The website is mainly intended for families, caregivers, decision-makers around older adults and referral partners looking for practical home services.

DoMusHelp is not a medical, social or emergency service.

Data collection

When you use this website, certain data may be collected automatically for technical, statistical or security purposes. This may include:

– your anonymised or truncated IP address
– your browser type
– your device type
– pages visited
– clicks on certain provider profiles
– your approximate location
– the date and time of your visit

This information is used exclusively to operate the website, understand its use, improve its content and ensure its security.

Cookies and statistical analytics

We use Matomo Analytics to measure the website’s audience.

Matomo is configured in a privacy-friendly way:

– IP addresses are anonymised ;
– tracking is configured without analytics cookies where possible ;
– statistical data is not used to personally identify visitors ;
– data is not resold ;
– statistics are used only to improve the website and measure its audience.

Tracking of referred contact actions

On provider profiles, DoMusHelp may measure certain contact actions:

– click on a phone number ;
– click on an email address ;
– click to a provider’s website ;
– submission of a request form.

These measurements help us understand whether a provider profile generates real interest.

DoMusHelp counts actions, not people. The recorded event contains only the identifier of the relevant provider profile. It does not contain the visitor’s name, email address, phone number or health data.

Opting out of Matomo statistical tracking

You can opt out of Matomo statistical tracking below:

Opt-out complete; your visits to this website will not be recorded by the Web Analytics tool. Note that if you clear your cookies, delete the opt-out cookie, or if you change computers or Web browsers, you will need to perform the opt-out procedure again.

You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.

You are not opted out. Uncheck this box to opt-out. You are currently opted out. Check this box to opt-in.

The tracking opt-out feature requires cookies to be enabled.

If the opt-out block does not display correctly, you can contact us at the email address indicated in this policy.

Forms and contact

If you contact DoMusHelp via a form or by email, the information you voluntarily provide is used to respond to your request.

This information may include your name, email address, phone number and the content of your message.

Please do not submit medical data, detailed health data or sensitive information through the website forms.

If you explicitly request to be put in contact with a provider, the strictly necessary information may be transmitted to the provider concerned so that they can respond to you.

Providers, sponsors and advertising

DoMusHelp may offer paid profiles, enhanced visibility or sponsored placements to professional providers.

Paying for visibility does not give a provider any right to access visitors’ personal data.

Sponsored content or commercial highlights are identified as such.

DoMusHelp does not sell user data and does not transmit beneficiaries’ personal data to advertising sponsors.

Embedded content and external websites

Some pages may include external content or links to third-party websites, for example the websites of listed providers.

When you leave DoMusHelp to visit an external website, that website’s privacy policy applies. DoMusHelp has no control over the practices of these third-party websites.

Data retention

Data collected for statistical purposes is retained for a limited period, then deleted or aggregated.

Data submitted through forms or email is retained only for as long as necessary to process the request.

Data related to contracts, invoices and commercial exchanges with providers may be retained according to applicable legal obligations.

Your rights

Under applicable data protection law, including the Swiss Federal Act on Data Protection, you may request:

– access to personal data concerning you ;
– correction of inaccurate data ;
– deletion of data when retention is no longer necessary ;
– restriction of or objection to certain processing ;
– withdrawal of consent where processing is based on your consent.

To exercise these rights, you may contact us by email at: contact@domushelp.com

A reasonable identity check may be requested to prevent unauthorised access to your data.

Hosting and storage

The website domushelp.ch is hosted in Switzerland by Infomaniak.

DoMusHelp takes reasonable measures to protect data against unauthorised access, loss, alteration or misuse.

Updates to this policy

This policy may be updated to reflect changes to the website, the tools used or legal obligations.

Last updated: 29 June 2026